Privacy policy.

Who is responsible

LumaLodge (Route de la Plage, Imsouane, Souss-Massa 83350, Morocco) is responsible for the personal data collected through this website. For any question about your data, contact us at hello@lumalodge.ma.

What we collect

When you make a reservation request, we collect only what we need to hold and manage your stay:

• Your name, email address and (optionally) phone number;
• Your requested dates, room, number of guests and any note or dietary preference you add;
• Any add-ons you choose (surf lesson, airport pickup, etc.);
• The transfer receipt (virement proof) you send us to confirm your deposit.

We do not collect or store full card numbers on this site — deposits are paid by bank transfer.

Why we use it

• To process and confirm your reservation and hold your dates;
• To send you booking-related emails (request received, deposit instructions, confirmation, cancellation);
• To prepare your arrival and provide the services you asked for;
• To meet our legal, accounting and tax obligations.

We only send you a newsletter if you subscribe to it, and you can unsubscribe at any time.

Who sees it

Your data is accessible to LumaLodge staff who handle reservations. We share it only with the service providers that make the booking work — our email provider (Resend), our database and hosting providers, and our property-management system (LumaAmenities) which manages availability and check-in. These providers process the data on our behalf and are not permitted to use it for their own purposes. We never sell your data.

How long we keep it

We keep reservation records for as long as needed to manage your stay and to meet our accounting and legal obligations (typically up to the retention period required by Moroccan tax law). Deposit/refund proofs are kept as evidence in case of a payment dispute. After that, records are deleted or anonymised.

Your rights

In line with Moroccan Law 09-08 on the protection of personal data (and, where it applies, the GDPR for guests in the EU), you have the right to access, correct, delete or object to the processing of your data. To exercise these rights, email hello@lumalodge.maand we’ll respond as quickly as we can.

Cookies

This site uses only the strictly necessary cookies/technologies needed for it to work (for example, keeping your currency choice and, on the admin side, a secure sign-in session). We do not use advertising or third-party tracking cookies.

Related

See also our Legal notice and our Cancellation & refund policy.